Refund Policy

At Fabrics Junction, customer satisfaction is our top priority. We strive to ensure that every customer has a seamless experience with each transaction. However, if you are not satisfied with your product due to unforeseen circumstances, the following terms apply for a mutually agreeable resolution. If an item you ordered from fabricsjunction.com does not meet your expectations, please write to us, and we will be happy to assist you.

 

Cancellation Policy

You can cancel an order until it has not been shipped out of our warehouse, which is notified through an email within 24 hours from placing an order. This includes items purchased on sale as well. Any amount paid will be credited back to the original mode of payment. In the case of cash on delivery, no amount will be refunded.

If you had selected Cash on Delivery at the time of placing the order, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet, you will receive a refund into the source account within 7-10 days from the time of order cancellation.

 

Return/Exchange Policy

At fabricsjunction.com, we are dedicated to offering you the best quality products. However, there is a remote possibility that minor errors might occur while processing orders. We take stringent measures to ensure that the items delivered to you are in good condition. Please note that returns/exchanges are not available for fabrics since we cut a specific length of fabric as per your order, making it impossible for us to accept exchanges/returns in that case.

Returns can only be made in cases of genuine defects, as long as the product is unused and not washed, or if:

- The item was damaged during transit.
- There is a manufacturing defect in the product.
- An incorrect item was shipped to you.

The following policy terms will apply in each of the above cases:

If you receive a damaged item, please write to us at support@fabricsjunction.com within 48 hours of receiving the product. It is important that you save all packing materials as well as the item itself.

- If there is a return pick-up for the damaged/incorrect product, please hand it over with proper packaging at the time of return pick-up (if arranged). The replacement product will be delivered once the returned product is picked up (if arranged).
- If the originally ordered item is no longer in stock, we will request you to choose an alternate item and ship the same to you.

 

Important & Helpful Guidelines on Returns:

- Please share the correct images of the product received while registering the complaint. Our team does a quality check when the returned product is received. If the image provided while registering the complaint and the actual returned product do not match, requests for credit, replacement, or refund will not be entertained.
- Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit, replacement, or refund will not be entertained under such circumstances.
- Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
- Please return your items using registered post/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.
- The product should be unwashed, unused, unstitched, and in an undamaged condition.

 

Reverse Pick-Up Policy

- Please mention your order number in the subject line to help us quickly process your returns/exchanges.
- Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged, and in a saleable condition.
- We request you to maintain the original packaging of the items to be returned.
- Please ensure that all returned items are packed securely and safely to prevent any loss or damage during transit.
- The items for reverse pick-up will be picked up within 3-4 business days from the date of the request.
- After the receipt of item(s), your request for credit code/returns/exchanges will be processed.
- In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. Customers' corresponding banks may take 2-3 business days to post these to the customers' accounts. Customers can check these credits in their next credit card statement/bank statement.
- Refunds will be issued at the sole discretion of the company.
- In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Please Note:

- Some pin codes are not feasible for reverse pick-up. In such cases, the customer will need to send the item back to us.
- We do not offer reverse pick-up facility outside India.

 

Claiming Refunds

**For Credit Card/Debit Card/Net Banking Transactions:**

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

**For COD (Cash on Delivery) Transactions:**

Refunds can only happen via E-Voucher/Credit Coupon/Bank Transfer. Cash refunds are not allowed for COD orders since we cannot deliver cash through couriers.

No refunds will be given in the following cases:

- In case of minor design and color variations. With handloom products, there will always be some variation between products.
- Incorrect or outdated delivery address.
- Products returned in a used or damaged condition or wrong products sent back.
- Fabrics measuring less than 2 meters.
- Individual products with a value of less than Rs. 500.
- Precut/heavily discounted fabrics.

Shipping Charge and reverse pick-up arranged will not be refunded.

**Note:** Refunds will only be made after we have received the returned shipment.

 

Product Availability

In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.

 

Color & Description Disclaimer

The details of the products or product specifications (weight, color, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products, and hence a slight variation can be expected in the actual product.

If you still have any query about our Returns & Exchange policy, kindly drop us an email at support@fabricsjunction.com, and we will reply within 1-2 working days.

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